I have installed vB Project Tools to help us keep track any bugs that pop up in our products.
If our products have bugs, I will ask customers to post the issue on the bug tracker.
Customers are the only people who can post to the bug tracker (as they are the only people who have purchased products), although others can view the bug reports.
Hopefully it should speed up the bug swishing process.
Mosh Shigdar, Wolfshead Solutions.